At HONG KONG XINRUI TECHNOLOGY TRADING CO., LIMITED, we strive to ensure that your shopping experience is as convenient and enjoyable as possible. This Shipping Policy outlines the terms and conditions regarding shipping for orders placed on our website https://muqalo.com/.

1. Processing Time

• All orders are processed within 2-3 business days. Orders are processed Monday through Friday, excluding holidays.
• If we experience a high volume of orders or delays due to external factors, processing may take longer. We will notify you if there are any significant delays in shipping.

2. Shipping Methods

We offer various shipping options to ensure that your items arrive in a timely manner. Available shipping carriers include:

• USPS
• FedEx
• UPS
• DHL
• Other reliable shipping carriers as available.

Shipping methods and prices are calculated at checkout based on your delivery location and the weight of your order.

3. Shipping Costs

• Shipping costs will be calculated at checkout and are based on the size, weight, and destination of your order.
• For international shipments, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient.

4. Delivery Time

Delivery times depend on the shipping method selected and the destination of the order. Estimated delivery times are as follows:

• Domestic Orders: 2-3 business days, depending on the selected shipping carrier.
• International Orders: Delivery times vary by destination and carrier, typically ranging from 2-5 business days.

Please note that these are estimates and actual delivery times may vary due to factors beyond our control, including customs clearance or unexpected delays.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this information to track the status of your shipment on the carrier’s website.

6. Shipping Restrictions

• Some products may have shipping restrictions or be unavailable for delivery to certain locations. If this is the case, we will notify you before your order is processed.

7. Address Accuracy

Please ensure that all shipping information provided is accurate, including your shipping address and contact information. We are not responsible for any delays or issues caused by incorrect address information.

8. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us as soon as possible at [email protected]. We will assist you in resolving the issue by coordinating with the carrier and offering a replacement or refund if necessary.

9. Customs and Duties

For international orders, please note that customs duties, taxes, or other fees may apply. These charges are the responsibility of the customer and will be collected by the shipping carrier upon delivery. We cannot predict or control these fees, so we recommend checking with your local customs office for more information before placing an order.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions regarding shipping, please contact us at:

Email: [email protected]