At HONG KONG XINRUI TECHNOLOGY TRADING CO., LIMITED, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward returns process. Please read our returns policy carefully before proceeding with a return.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item(s) must be returned within 30 days from the date of delivery.
• The item(s) must be in their original condition: unworn, unwashed, and with all original tags and packaging intact.
• The item(s) must not be on the list of non-returnable items (e.g., lingerie, swimwear, personalized items, etc.).

2. How to Return an Item

If you meet the eligibility requirements and wish to return an item, please follow these steps:

• Contact our customer service team at [email protected] to request a return authorization. Please include your order number and the reason for your return.
• Once your return is approved, we will provide you with a return label and instructions on how to proceed.

3. Return Shipping Costs

• If the return is due to a defect or error on our part (e.g., incorrect or damaged item), we will cover the cost of return shipping.
• If you are returning an item for any other reason (e.g., change of mind), you will be responsible for the return shipping costs.

4. Refund Process

Once your returned item is received and inspected, we will process your refund. Please allow up to 5 business days for the refund to be reflected in your account. Refunds will be issued to the original payment method used during purchase.

Please note that original shipping fees are non-refundable, and you will not be refunded for the cost of return shipping unless the return is due to an error on our part.

5. Exchanges

If you wish to exchange an item for a different size or color, please return the original item and place a new order. Our customer service team will assist you with the process if needed.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Lingerie and intimate apparel
• Swimwear
• Customized or personalized items
• Sale or clearance items (unless defective)

7. Damaged or Faulty Items

If you receive an item that is damaged or defective, please contact us within 30 days of receiving your order. We will arrange for a replacement or issue a refund, depending on your preference.

8. Changes to This Policy

We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

9. Contact Us

If you have any questions regarding returns, please contact us at:

Email: [email protected]